Housekeeping & guest safety commitment

The finest standards

At onefinestay, we set the standard in high-end home, villa and chalet rentals worldwide, offering personal and professional service to guests and homeowners alike. They choose us time and again because we deliver a private and consistently clean, safe and secure rental experience, with additional support and tailored services that make their stays with us extra special.


Since launching in 2010 we have committed to the highest hospitality standards and now we have set up new guidelines so that you can continue feeling safe and reassured when staying in any spacious and stylish onefinestay home, villa or chalet.


Please read on to discover more about our housekeeping and guest safety commitment:

1 - Is professional housekeeping included with my stay?

Absolutely. Before you check in, your home or villa is thoroughly prepared and cleaned by professionally trained housekeepers, with pristine linens and towels provided. Every stay includes complimentary weekly housekeeping, and some of our villas include complimentary daily housekeeping, too. If you prefer, you can request additional housekeeping and deep cleaning for an additional fee.

2 - What are the onefinestay cleaning protocols?

Our enhanced cleaning protocols help ensure your safety and wellbeing:

  • Only professional housekeepers who receive intensive training are hired to clean and prepare our homes and villas to our onefinestay standards.
  • Windows are opened to allow ventilation while the team is cleaning the home or villa.
  • All accessible rooms and surfaces, including high touch areas like taps, light switches as well as inside cupboards and appliances, are cleaned and let before your arrival.
  • All linens & towels used in our homes and villas are hotel standard and cleaned by professional cleaners to the maximum temperature.
  • Before and after stay, hard floors are swept and mopped, and carpets are vacuumed.
  • Only disposable cleaning cloths are used.
  • No team member is allowed to enter a home or villa if they are feeling unwell or showing signs of illness.
  • Anyone entering must wash their hands with water and soap or hand sanitiser and respect any social distancing rules at the time of your stay.
  • Housekeeping performance is reviewed on an ongoing basis to ensure standards are being met.

3 - Do you conform to an external cleaning standard?

We commit to follow all guidelines from the World Health Organisation and local health authorities. Many destinations are also launching their own standards, rest assured we continue to monitor them to ensure our standards meet, and most likely exceed the most rigorous. ​In partnership with our parent company Accor and Bureau Veritas, a world-leading provider in testing, inspection and certification, we are exploring a new certification for London, New York, Los Angeles & Sydney that will externally certify our safety standards and cleaning protocols. We hope to share more information on this soon.

4 - Is the home or villa left empty in between bookings?

We sometimes experience gaps in a home or villa’s calendar, so if you have concerns, please let us know and we will do our best to suggest a rental where this might be possible.

5 - What should I expect at check-in?

When you arrive, your greeter will adhere to any social distancing requirements recommended at the time of your stay where possible. Any team members you will come into direct contact with, including our greeters and housekeeping team, will be wearing masks. Our team is available 24/7 to answer any specific questions you might have about the meet and greet.